Shipping & Returns

Shipping & Return Policy

HF Manufacturing DBA AMSuspension
135 N Benson Ave, Suite D
Upland, CA 91786
sales@amsuspension.com

Please Read Carefully – This Policy Is Legally Binding

We strive to provide transparency and fairness in every order. By purchasing from us, you agree to the terms outlined below.

Shipping Estimates & Accuracy

  • Shipping rates quoted at checkout (domestic and international) are estimates and not guaranteed to be 100% accurate.
  • If a quote is incorrect due to system error, typo, or accident, we will notify you and request payment for the difference.
  • Orders will not ship until corrected shipping is paid in full.
  • For made-to-order or custom items without calculated shipping at checkout, the correct cost will be sent to you after the order is placed.
  • Customers will have 5 business days from notice to submit final shipping payment.

Order Processing Time

  • All orders are subject to a standard 7-business-day processing time before shipment.
  • This does not include shipping time or weekends/holidays.
  • Please allow extra time for international orders and orders shipping to Hawaii, Puerto Rico, Alaska, or other U.S. territories.

↩️ Standard Returns

  • Returns must be requested within 10 calendar days of delivery.
  • Items must be unopened, unused, and in original reusable packaging.
  • Customer is responsible for return shipping.
  • A 35% restocking fee applies to custom parts, including:
    • Leveling kits
    • Lift/lowering kits
    • Custom suspension components

️ Made-to-Order Items

  • Items such as Chevy C10 IFS kits, backhalf kits, and C-notches are made to order and not returnable unless approved.
  • If approved, returns are subject to a 50% surcharge.
  • Ensure accuracy before ordering — these are not stocked items.

RMA (Return Merchandise Authorization)

  • All returns require an RMA issued by Andrew or Dominic.
  • Returns without an RMA will be refused and no refund will be issued.
  • Request an RMA by emailing sales@amsuspension.com.

Financed Orders

  • All financed orders are non-refundable.
  • Exceptions:
    • Item lost in transit (with proof)
    • Defective item reported within 48 hours of delivery (photo evidence required)

⚖️ Chargebacks & Fraud Policy

Unauthorized chargebacks or payment disputes will result in legal action. We pursue fraudulent cases to the fullest extent of the law, including civil recovery and criminal prosecution.

  • Investigations may result in reporting to credit bureaus and collections.
  • Legal fees and losses will be pursued in California courts.

California Penal & Civil Codes

  • Penal Code § 484(a) – Theft by false pretenses
  • Penal Code § 532(a) – Fraudulent acquisition of goods or services
  • Penal Code § 496(a) – Possession of stolen property
  • Civil Code § 1747.02 & § 1748.1 – Credit card and refund regulations

Final Reminder: By placing an order with us, you acknowledge that you’ve read and agree to this entire policy. If you need help understanding any part, please contact us before purchasing. We are happy to help.